We offer free insured shipping for all orders. Order processing takes 1-2 busniness days before shipment. Once your item/s is dispatched, the estimated delivery time is:
Worldwide: 2-3 weeks
Shipping Policy:
Thank you for choosing ArcticCollar! We are committed to providing you with a seamless and enjoyable shopping experience. Please review our shipping policy outlined below:
Processing Time: We strive to process and ship all orders promptly. Our typical processing time is 1-2 business days (excluding weekends and holidays) unless otherwise stated on the product page. Please note that during busy seasons or promotional periods, processing times may be slightly extended.
Shipping Methods and Delivery: We offer various shipping methods to accommodate your needs. The available options will be displayed at checkout, along with the estimated delivery times for each method. Once your order has been shipped, you will receive a confirmation email with tracking information to monitor the progress of your package.
Shipping Rates: Shipping rates are calculated based on the destination, weight, and dimensions of your order. The exact shipping cost will be displayed at checkout before you complete your purchase. We may offer free shipping promotions from time to time, which will be clearly communicated on our website.
International Shipping: We currently offer international shipping to select countries. Please note that international orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient and are beyond our control. We recommend contacting your local customs office for more information.
Order Tracking: Once your order is shipped, you will receive a tracking number via email. This tracking number can be used to track the status of your package on our website or the shipping carrier's website. Please allow up to 48 hours for the tracking information to be updated in the system.
Order Modifications and Address Changes: If you need to make any modifications to your order or update the shipping address, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible if the order has already been processed or shipped.
Lost or Damaged Packages: While we take utmost care in packaging and shipping your order, we cannot be held responsible for any lost, stolen, or damaged packages during transit. If you encounter any issues with your delivery, please reach out to the shipping carrier directly. We will assist you in any way we can to resolve the situation.
Holidays and Inclement Weather: During holidays or severe weather conditions, there may be delays in shipping and delivery beyond our control. We appreciate your patience and understanding during such circumstances.
Contact Us: If you have any questions, concerns, or need further assistance regarding our shipping policy, please don't hesitate to contact our customer support team at contactarcticcollar@gmail.com. We are here to help you!
By placing an order with ArcticCollar, you acknowledge that you have read, understood, and agreed to our shipping policy.
Last updated: 05-16-2023